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Frequently Asked Questions (FAQ) – Banee Pets

What products does Banee Pets offer?

Banee Pets offers a wide range of aquarium products including live ornamental fish, aquatic plants, fish food, filters, air pumps, medicines, and other aquarium accessories .Also Deal Full Custom Made Tank & Aquarium.

Do you provide home delivery for live fish?

Yes, we provide home delivery for live fish with proper packaging and oxygen support, subject to certain conditions.

How long does delivery take?

Delivery time depends on your location:

  • Local delivery: 1–2 business days

  • Outstation delivery: 3–5 business days

Do you provide a live fish guarantee?

Yes, we offer a Live Arrival Guarantee. Customers must provide an unboxing video at the time of delivery to claim the guarantee.

Is Cash on Delivery (COD) available?

Yes, Cash on Delivery is available for selected locations and order values.

What is your return and replacement policy?

Live fish are not eligible for return.
Non-living products can be replaced or refunded if they are damaged, provided the issue is reported within 24 hours of delivery.

Do you provide fish care or setup guidance?

Yes, Banee Pets provides free basic guidance on fish care, feeding, and aquarium setup for beginners and hobbyists.

Is Banee Pets suitable for beginners?

Absolutely. We offer beginner-friendly products and personalized support to help new aquarium hobbyists get started.

How can I place an order?

You can place orders directly through our website or contact us via phone or WhatsApp for assistance.

How can I contact Banee Pets?

📞 Phone / WhatsApp: +91 7003560941
📧 Email: baneepets@gmail.com
🕒 Business Hours: 10:00 AM – 9:00 PM

Have A Question

  • Need help? Get in touch with Banee Pets. Call or Whatsspp.
  • +91 7003560941